Support Center
Get help with Koala.Vip products, download required files, and learn how to set up your system for the best experience.
Join Our Discord Community
Get instant support, updates, and connect with other Koala.Vip users in our Discord server. Our support team is available 24/7 to help you with any issues.
Join discord.gg/koalaNeed help with your purchase? Our support team is ready to assist you 24/7!
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Email Support
Send us an email and we'll respond within 24 hours
FAQ
Browse our frequently asked questions for quick answers
Required Redistributables
Download and install these required files to ensure Koala.Vip products work correctly on your system.
Setup Instructions
Follow these steps to properly configure your system for using Koala.Vip products.
Enable Exploit Protection
Ensure your system is properly configured to run Koala.Vip products by enabling exploit protection.
- 1Open Windows Security (Start > Settings > Update & Security > Windows Security)
- 2Click on 'App & browser control'
- 3Under 'Exploit protection settings', click 'Exploit protection settings'
- 4Switch to the 'Program settings' tab
- 5Click 'Add program to customize' and select the game executable
- 6Disable all exploit protection features for the game
Disable Antivirus via DControl
Temporarily disable your antivirus to prevent false positives when using Koala.Vip products.
- 1Download DControl from our Discord server
- 2Run DControl as Administrator
- 3Select your antivirus from the list
- 4Click 'Disable' to temporarily disable real-time protection
- 5Launch your game and Koala.Vip product
- 6Remember to re-enable your antivirus when you're done gaming
Frequently Asked Questions
How do I install Koala.Vip products?
After purchase, you'll receive an email with download links and detailed installation instructions. Simply follow the steps provided in the email to get started.
Why is my antivirus flagging the software?
Game enhancement tools often trigger false positives in antivirus software. This is normal and expected. Use DControl to temporarily disable your antivirus while using our products.
How often are products updated?
We update our products regularly to ensure compatibility with the latest game versions. Updates are typically released within 24 hours of game patches.
I need a refund. What should I do?
Please contact our support team on Discord for refund requests. Note that refunds are only available within 24 hours of purchase and if the product hasn't been used.